LEGAL DISCLAIMER & WEBSITE TERMS AND CONDITIONS OF USE
This document (TERMS AND CONDITIONS) is an electronic record in accordance with the Information Technology Act, 2000 (“IT Act”) and applicable rules under it, including the Consumer Protection (E-Commerce) Rules, 2020. It also complies with the Digital Personal Data Protection (DPDP) Act, 2023 and other laws requiring electronic publication of terms, privacy policies, and disclaimers related to digital platforms.
This document is auto-generated electronically and does not require any physical or digital signatures.
By accessing, browsing, or using www.rootbotanie.com ("Website"), you agree to be legally bound by the terms stated below. If you disagree with these terms, kindly do not use or access the Website.
1. ACCEPTANCE & ELIGIBILITY
1.1 Eligibility to Use:
Use of this Website is restricted to individuals who can legally form binding contracts under Indian law. Minors (under 18 years of age) must use the Website under the supervision of a parent or legal guardian.
1.2 Representation by Entities:
If you are using the Website on behalf of an entity, you confirm that you are authorized to act and enter into agreements on its behalf.
1.3 Modifications:
We reserve the right to change, amend, or update these Terms and Conditions at any time without prior notice. Continued use of the Website after such changes will constitute your acceptance of the modified terms.
2. PRODUCTS
2.1 Terms of Sale:
Our products are offered for sale on the condition that the customer agrees to these Terms and Conditions. All purchases are governed by availability and our discretion. All descriptions, images, references, features, content, specifications, products, and prices of products described or depicted on this Website are subject to change at any time without notice.
2.2 Promotional Communication:
By interacting with our Website, you agree to receive promotional calls, messages, and emails related to your orders, feedback, or special offers.
2.3 Opt-Out Mechanism & Data Consent Under DPDP Act:
In accordance with the Digital Personal Data Protection (DPDP) Act, 2023:
You have the right to give, refuse, or withdraw consent for the collection and use of your personal data.
Consent must be informed, specific, and clearly given. By using our Website, you consent to the collection, processing, storage, and use of your personal information such as name, phone number, email, and address for order fulfillment, support services, feedback, marketing, and promotions.
You may withdraw consent for any or all purposes, except where we are legally required to retain your data.
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You may opt out of marketing and promotional communications through the following methods:
Clicking the "Unsubscribe" link in our emails;
Emailing Care@rootbotanie.com with the subject line "OPT-OUT";
Sending a written request to our registered office address.
We will process your opt-out request within a reasonable time, not exceeding 10 working days.
Consent withdrawal will not affect the legality of prior data processing.
We will not share your personal data with third parties without your explicit consent, except in cases mandated by law.
You have the right to access, correct, update, or delete your personal data. You may also request information on data sharing, grievance redressal, and compliance via email or our grievance officer.
2.4 Ownership of Product Content:
All products, their names, designs, packaging, formulations, and content are proprietary assets owned by Jaitwoc International Private Limited and are protected under intellectual property laws. Unauthorized reproduction or use of such materials will be treated as a legal violation.
3. WEBSITE USAGE
3.1 Account Responsibility:
You are allowed to create only one account. You are responsible for protecting your login credentials. Any action taken through your account will be deemed to have been authorized by you. We are not liable for unauthorized account usage.
3.2 Content, IP, and Links:
All content, images, logos, and trademarks displayed on the Website are the intellectual property of the Company. You may not use any of this content without our express written permission. External links are provided for informational purposes and do not imply endorsement. We are not responsible for third-party content, privacy practices, or accuracy.
3.3 Acceptable Usage:
You agree not to use the Website for unlawful purposes or conduct that violates applicable law or harms the Company. Prohibited actions include, but are not limited to, hacking, introducing malware, scraping data, reverse engineering, phishing, or using bots/scripts to access our systems.
3.4 Limited License:
We grant you a limited, revocable, non-transferable, non-exclusive license to use the Website solely for personal, non-commercial purposes. Unauthorized use terminates this license immediately.
3.5 User-Generated Content (UGC):
By submitting reviews, comments, or content on the Website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, edit, and display such content. You warrant that your submissions do not infringe third-party rights.
3.6 UGC Disclaimer:
User reviews and comments on this Website are personal opinions and do not reflect the views of Jaitwoc International Private Limited. We are not responsible for user-generated content and reserve the right to moderate or remove content that violates these Terms.
3.7 Security Violations:
Attempts to breach Website security (e.g., probing, scanning, or testing for vulnerabilities) are strictly prohibited. Such actions may result in civil or criminal penalties.
3.8 Payments:
We accept multiple payment modes including Credit/Debit Cards, Net Banking, UPI, Wallets, PayPal, and Cash on Delivery (COD). All transactions are encrypted and subject to anti-fraud checks. We reserve the right to refuse or cancel any transaction suspected of fraud.
3.9 Customer Support Chat:
Chat support is provided for product and service-related queries only. Harassment, abuse, offensive language, or misuse will lead to suspension or termination of access.
4. PRICING & AVAILABILITY
4.1 Pricing:
Prices listed are inclusive of applicable taxes including GST. Errors in pricing or availability may occur, and we reserve the right to correct any such errors.
4.2 Pricing Errors & Order Cancellation Rights:
We reserve the right to cancel any orders placed at an incorrect price, even if the order was confirmed and payment processed.
4.3 Shipping Charges:
A standard delivery fee of INR 40 applies for orders below INR 599. Orders above this value qualify for free shipping unless stated otherwise.
4.4 Revisions:
Product descriptions, features, prices, and availability may change at our sole discretion without prior notice.
5. DELIVERY & TRACKING
5.1 Timelines:
Standard delivery takes 5 to 7 business days depending on destination. External factors like public holidays, strikes, or logistics delays may impact timelines.
5.2 Tracking Details:
Tracking information is shared via SMS/email upon dispatch. Customers are responsible for tracking delivery status.
5.3 Failed Delivery:
If delivery attempts fail three times, the order may be canceled. Refunds for prepaid orders will be processed per our Refund Policy.
5.4 Shipping Limitations:
We currently ship only within India, unless otherwise stated.
6. WARRANTY DISCLAIMER
The Website and all products and services are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee:
Accuracy, reliability, or completeness of Website content;
Security or reliability of third-party website links;
Uninterrupted or error-free Website operation;
Correction of any defects;
Any specific results from using our products;
Suitability of products for your individual needs or allergen-free guarantees.
To the extent permitted by law, we disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement.
7. LIMITATION OF LIABILITY
Our maximum liability related to Website use or product purchase shall not exceed the purchase amount paid. We are not liable for:
Indirect, incidental, or consequential damages;
Business losses or reputation damage;
Personal injury, allergic reactions, or side effects;
Unauthorized access or account breach.
8. INDEMNIFICATION
You agree to indemnify and hold harmless Jaitwoc International Private Limited, its directors, employees, and agents from any loss, liability, claim, or demand arising from:
Your use of the Website;
Breach of these Terms;
Violation of any laws or third-party rights.
9. PRIVACY
We are committed to protecting your personal information. Collected data like name, email, phone number, address, and payment details are used for order processing, support, and internal analytics. See our Privacy Policy for details.
10. GENERAL TERMS
10.1 Force Majeure:
We are not liable for delays or failures due to events beyond our control.
10.2 Service & Product Discontinuation:
We reserve the right to discontinue or modify any Website feature or product without notice.
10.3 Entire Agreement:
These Terms represent the full agreement between you and us.
10.4 No Waiver:
Failure to enforce any part does not waive our rights.
10.5 Class Action Waiver:
You agree not to participate in class action or group arbitration against us.
10.6 Governing Law & Jurisdiction:
All disputes shall be governed by Indian law and subject to courts in Lucknow, Uttar Pradesh.
10.7 Termination of Access:
We may suspend or terminate your access for violations.
10.8 India Use Only:
Our Website and products are intended for users in India.
10.9 Assignment of Rights:
We may assign our rights and responsibilities under these Terms.
10.10 Survival:
Sections on IP, Indemnity, Limitation of Liability, Privacy, and Governing Law survive termination.
11. RETURNS, REFUNDS & CANCELLATIONS
11.1 Return Eligibility:
We accept returns only for damaged, defective, or incorrect deliveries. Items must be unused, unopened, and in original packaging.
11.2 Return Timeline:
You must request a return within 7 days of delivery by contacting Care@rootbotanie.com with order details and images.
11.3 Refunds:
Once approved, refunds will be processed within 7–10 business days.
11.4 Cancellations:
Orders can be canceled only before dispatch.
11.5 Non-Returnable Items:
Opened, used, or non-returnable tagged items are not eligible.
12. COOKIE POLICY
Our Website uses cookies and similar tracking technologies to enhance your browsing experience. By using the Website, you consent to our cookie usage as per our Privacy Policy.
13. USER-GENERATED CONTENT DISCLAIMER
User reviews and comments represent individual opinions and not the views of Jaitwoc International Private Limited. We reserve the right to moderate or remove any content violating these Terms.
14. PRICING ERRORS & CANCELLATION RIGHTS
We reserve the right to cancel any order placed at an incorrect price due to technical or human error, even if the order has been confirmed.
15. COPYRIGHT INFRINGEMENT REPORTING
To report IP or copyright infringement, email Support@rootbotanie.com with:
Your contact details;
Proof of ownership;
URL of infringing content.
We will review and take appropriate action.
16. SHIPPING LIMITATIONS
We currently deliver only within India, unless explicitly mentioned otherwise.
17. DISPUTE RESOLUTION PREFERENCE
Before initiating legal action, we encourage customers to first contact our Grievance Officer for an amicable resolution.
18. GRIEVANCE OFFICER
Name: Gaurav Pandey
Email: Support@rootbotanie.com
Address: Plot B-GF/04, Celebrity Greens, Sector B, Sushant Golf City, Shaheed Path, Lucknow, UP-226030
Timings: Monday to Friday, 9:00 AM to 6:00 PM IST
19. CONTACT US
Customer Support:
Email: Care@rootbotanie.com, Support@rootbotanie.com
Phone: +91-8588813815 / +91-8588813568
Registered Office:
Plot B-GF/04, Celebrity Greens, Sector B, Sushant Golf City, Shaheed Path, Lucknow, UP-226030, India
Empowering You from Within,
ROOT Botanie | Jaitwoc International Private Limited
