Root Botanie Privacy Policy

Root Botanie Privacy Policy

Last Updated: June 30, 2025

At Root Botanie, your privacy and trust matter deeply to us. This Root Botanie Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with us through our website, products, services, or customer support channels.

We are fully committed to complying with the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology (IT) Act, 2000, and other applicable data protection laws in India.

By accessing or using our services, you agree to the practices outlined in this Privacy Policy.

1. Objective, Scope, and Applicability

Objective:

This Privacy Policy aims to:

  • Explain what personal data we collect and why.

  • Describe how we use, store, and share your data.

  • Outline your rights regarding your personal information.

  • Ensure compliance with data protection laws like the DPDP Act, 2023, and IT Act, 2000.

Scope & Applicability:

This policy applies to:

  • All users visiting or using www.rootbotanie.com, making purchases, or contacting our support teams.

  • Both Indian and international users, where applicable.

2. What Data We Collect

We may collect the following categories of personal information:

  • Identity Data: Full name, phone number, email address.

  • Contact & Address Details: Shipping and billing addresses.

  • Payment Data: Credit/debit card details, UPI, wallet details, bank account info (for refunds).

  • Transaction Data: Order history, payment confirmations.

  • Device & Usage Data: IP address, browser type, device type, OS, referring URLs, clickstream data.

  • Communication Data: Emails, chats, support requests, reviews, feedback.

  • Cookies & Analytics Data: Information collected via cookies or third-party analytics tools (e.g., Google Analytics).

3. How We Collect Your Data

We collect personal data through:

  • Direct Interaction: When you place an order, contact support, or sign up for newsletters.

  • Automated Means: Through cookies, pixels, and website tracking tools.

  • Third-Party Sources: Social media platforms, payment processors, logistics partners.

4. Purpose and Legal Basis for Processing Your Data

We process your personal data under one or more of the following legal bases:

PurposeLegal BasisOrder processing, payments, and deliveryContractual NecessityCustomer support and after-sales serviceContractual NecessityPersonalized marketing and promotional offersConsentWebsite improvement and analyticsLegitimate InterestLegal compliance, fraud preventionLegal Obligation

5. Your Rights Under DPDP Act, 2023

You have the right to:

  • Access your personal data held with us.

  • Correct or update inaccuracies in your data.

  • Withdraw consent for optional data uses like marketing.

  • Request deletion (subject to legal and business obligations).

  • Know with whom your data has been shared.

  • Lodge a complaint with the Data Protection Board of India if you believe your rights are violated.

6. Sharing Your Personal Information

We only share your data in the following scenarios:

  • With Service Providers: Payment gateways, courier companies, email service providers, and marketing partners who help us fulfill your orders and deliver services.

  • With Legal Authorities: If required by law, court order, or government request.

  • During Business Transfers: In case of mergers, acquisitions, or asset sales.

  • For Marketing Platforms: Anonymized or hashed data may be shared with platforms like Google Ads or Meta for promotional campaigns, respecting your privacy preferences.

7. International Data Transfers (If Applicable)

Your data may be stored on secure servers located within or outside India (e.g., AWS Singapore, Google Cloud). Where data crosses borders, we ensure compliance with applicable data transfer standards and safeguards.

8. Data Retention & Disposal

We retain your personal data:

  • Only for as long as necessary to fulfill the purposes outlined in this policy.

  • As required by law for tax, legal, and compliance obligations.

  • Once retention is no longer needed, we safely delete or anonymize your data.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Personalize your website experience.

  • Track website traffic and usage.

  • Improve service performance.

You can control cookies via your browser settings. Disabling cookies may affect certain site functionalities.

10. Opting Out & Withdrawing Consent

You have full control over your data:

  • Opt-out of marketing emails anytime by clicking the unsubscribe link or emailing us at support@rootbotanie.in.

  • Withdraw consent for data processing by contacting our Grievance Officer.

  • Please note: Withdrawal of consent may affect our ability to provide services (e.g., we can’t process orders without your contact information).

11. How We Protect Your Data

We implement multiple layers of data security, including:

  • SSL Encryption for data in transit.

  • Restricted access controls on all sensitive databases.

  • Regular vulnerability assessments and data protection audits.

  • Data breach protocols in line with IT Act guidelines.

However, while we strive for full security, no online transmission is completely risk-free.

12. User-Generated Content (Reviews, Feedback)

By submitting reviews, feedback, or testimonials:

  • You grant us a non-exclusive, royalty-free license to use this content for promotional purposes.

  • If you want to keep your feedback private, please indicate so during submission.

13. Third-Party Websites and Links

Our website may contain links to third-party sites (e.g., payment gateways, partner brands).
Root Botanie is not responsible for their privacy practices.
We encourage you to read their privacy policies before sharing personal data.

14. Analytics and Ad Tracking

We use tools like Google Analytics and Meta Ads Manager for site analysis and ad optimization.

These tools may collect anonymized or cookie-based behavioral data (e.g., time on site, pages visited, IP address).
For details, refer to the respective third-party privacy policies.

15. Employment Applications

If you apply for a job at Root Botanie:

  • We will collect your resume, contact details, and related information.

  • Your data will be used only for recruitment purposes.

  • We retain your details for future opportunities, unless you request deletion.

16. Children's Privacy

Root Botanie does not knowingly collect personal data from individuals under the age of 18.
If we become aware of such data collection, we will delete it immediately.

17. Non-Discrimination Policy

Root Botanie will not deny services, discriminate in pricing, or refuse support to users who choose to exercise their privacy rights under this policy.

18. Changes to This Policy

We periodically review and update this Privacy Policy to remain compliant with evolving laws and business practices.

Significant changes will be communicated via email or on our website.
We encourage you to check this page regularly.

19. Grievance Redressal & Contact

If you have any privacy-related concerns, queries, or complaints, please contact:

Gaurav Pandey
Grievance Officer – Data Privacy and Compliance
Root Botanie | Jaitwoc International Private Limited
Plot B-GF/04, Celebrity Greens, Sector B, Sushant Golf City, Shaheed Path, Lucknow, UP-226030, India
Email: support@rootbotanie.com
Service Hours: Monday to Friday, 9 AM – 6 PM IST

Empowering You from Within
Root Botanie | Jaitwoc International Private Limited